Last Updated: July 20, 2026

Pinnacle Detox & Recovery (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (the “Site”) or contact us about our services.

1. Scope of This Policy

This Policy applies to information collected through the Site and through pre-admission communications such as web forms, chat, email, telephone, and text message.

Important distinction: Once you are admitted as a patient, your health information is governed by our Notice of Privacy Practices and by federal and state health privacy laws, not by this Site Privacy Policy. Information you submit through the Site before admission may not receive the same legal protections as treatment records. Please do not submit detailed medical, clinical, or substance use information through this Site. To discuss your situation confidentially, call our admissions team directly.

2. Information We Collect

Information you provide to us: Name, telephone number, email address, insurance carrier and member identification information, and any other details you voluntarily submit through forms, chat, email, text, or telephone.

Information collected automatically: IP address, browser type, device identifiers, operating system, referring URL, pages viewed, time spent on pages, and similar usage data collected through cookies and comparable technologies.

Information from third parties: If you contact us through a third-party advertising or lead platform (for example, a social media lead form), we may receive the contact information you submitted on that platform.

3. How We Use Information

We use the information we collect to:

• Respond to your inquiry and provide admissions assistance.
• Verify insurance benefits at your request.
• Communicate with you by telephone, text message, or email about your inquiry.
• Operate, maintain, secure, and improve the Site.
• Measure the performance of our advertising and outreach.
• Comply with legal, regulatory, licensing, and accreditation obligations.

We do not sell your personal information, and we do not share it with third parties for their own independent marketing purposes.

4. Cookies & Tracking Technologies

The Site may use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, analyze traffic, and measure advertising performance. Some of these technologies are provided by third parties such as analytics and advertising platforms.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality. Where required by law, we obtain consent before deploying non-essential tracking technologies.

Our commitment: We take care to avoid configuring tracking technologies in a manner that would disclose health-related information about identifiable individuals to advertising platforms. We do not knowingly transmit your name, contact details, insurance information, or the specific condition-related pages you view to third-party advertisers.

5. Health Information & Confidentiality

HIPAA: Pinnacle Detox & Recovery is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Protected health information created or maintained in the course of treatment is handled in accordance with HIPAA and our Notice of Privacy Practices.

42 CFR Part 2: As a substance use disorder treatment provider, patient records are additionally protected under federal confidentiality regulations at 42 CFR Part 2, which restrict disclosure more strictly than HIPAA alone. Generally, we may not disclose that an individual is or has been a patient without written consent or a specific legal exception.

California law: We also comply with the California Confidentiality of Medical Information Act (CMIA), which provides additional protections for medical information.

6. How We Share Information

We may share information in the following limited circumstances:

• Service providers: Vendors who support our operations, such as website hosting, secure form processing, telephone and messaging services, and analytics, under contractual obligations to protect the information.
• Insurance carriers: When you ask us to verify your benefits, we share the information necessary to do so.
• Legal and regulatory: When required by law, subpoena, court order, or to comply with licensing, accreditation, or regulatory obligations, subject to the restrictions of HIPAA and 42 CFR Part 2.
• Safety: When necessary to prevent serious and imminent harm, to the extent permitted by law.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to applicable privacy law.

We do not sell or rent personal information, and we do not pay or receive compensation in exchange for patient referrals.

7. Your Privacy Rights (California Residents)

Under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), California residents have the right to:

• Know what personal information we collect, use, and disclose.
• Request access to a copy of the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal and recordkeeping exceptions.
• Limit the use and disclosure of sensitive personal information.
• Opt out of the sale or sharing of personal information, we do not sell or share personal information as those terms are defined by law.
• Not be discriminated against for exercising these rights.

Medical information governed by HIPAA and 42 CFR Part 2 is generally exempt from the CCPA/CPRA and is instead protected under those health privacy laws. To exercise your rights, contact us using the information in Section 12. We will verify your identity before responding.

8. Data Security

We maintain administrative, technical, and physical safeguards designed to protect the information we hold. However, no method of transmission over the Internet or method of electronic storage is completely secure. Information submitted through web forms, email, chat, or text message is not necessarily encrypted end-to-end. Please do not transmit sensitive clinical information through these channels.

9. Data Retention

We retain information only as long as necessary for the purposes described in this Policy or as required by law, licensing requirements, and accreditation standards. Patient treatment records are retained in accordance with applicable California and federal record retention requirements.

10. Children’s Privacy

Our services are intended for adults. The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

11. Do Not Track & Global Privacy Control

Some browsers transmit “Do Not Track” or Global Privacy Control (GPC) signals. Where required by California law, we honor recognized opt-out preference signals such as GPC.

12. Third-Party Links

The Site may link to third-party websites we do not control. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective upon posting with an updated “Last Updated” date. Your continued use of the Site indicates acceptance of the updated Policy.

14. Contact Us

For questions about this Privacy Policy, or to exercise your privacy rights, contact us:

Pinnacle Detox & Recovery
Address: 202 W Lemon Ave, Arcadia, CA 91007
Phone: (626) 323-9637
Website: pinnaclerecovery.org